Small to medium sized businesses often find themselves caught between two equally unattractive alternatives for supporting information technology. The task is too demanding to offload to an office manager, yet too light to justify the cost of a full time employee. But in a world where system downtime and data loss have become a serious threat to business viability, the implementation of a robust affordable IT solution has become a necessity.
Outsourced IT services have been used by businesses to mitigate the technology catch 22 defined above. Typically, an IT or software company will avail themselves during troubled times for an hourly rate. While this may solve the issue of the day, it does nothing to eradicate the breeding grounds of future technology emergencies.
HLP Networks has developed a business model that simultaneously addresses the urgent requirement of competent, cost-effective IT support and the myopic solutions offered by common break-fix IT companies. Our goal is to keep your systems operational and secure by performing proactive support and maintenance on a defined schedule. By functioning like your dedicated IT staff rather than outsourced technicians, we will diagnose potential problems before they bring your business to an electronic halt.
After many years supporting the SMB market and listening to feedback from customers, we have created a flat rate support plan. The monthly rate is calculated by the following metric: $59 per workstation plus $399 per server. For this rate, we will perform at minimum the tasks listed below:
- Technical phone support
- Monthly onsite visits (predefined days each month)
- Microsoft patch management
- Software updates (PM & EMR)
- Automated maintenance processes
- Anti-Virus and Anti-Spyware detection subscription for each Workstation and Server (included)
- Equipment purchasing advice
- Monthly executive report
- Break/Fix support
- Backup monitoring (for Medi-Vault customers)
- FREE Server Disaster Recovery (DR) Coverage
- Disk space, partition and usage management
- Asset management
- NOC monitoring 24/7/365
- Remote site/branch office data communication support
- Network optimization
- HIPAA compliance guidance
- User account / file permission administration
- Discounted normal & after hours service rate
- After hours emergency support access (5pm – 8am M-F & Weekends)
- Technical liaison to your PM & EMR vendor
- Dedicated CIO for consulting on your technology
Computing should be a tool for increasing employee productivity and customer satisfaction. But it can quickly morph into a nightmare of frustration, downtime, and lost business. Allow HLP Networks to take the reins of your technology and start maximizing your return on investment today.